Returns Policy

Last updated: 1 March 2026

Returns

We want you to love your purchase. If you're not completely satisfied, you may return eligible products within 14 days of delivery for a refund or exchange.

Eligibility

To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging
Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

Products that have been opened or used
Gift cards
Sale or clearance items (unless faulty)
Services (bookings). See our cancellation policy

How to Return

Email us at info@saltedstudio.co.nz with your order number and reason for return.
We'll provide you with return instructions.
Ship the item(s) back to us (return shipping is at the customer's expense unless the item is faulty).

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5–10 business days. Please note that it may take additional time for the refund to appear on your statement depending on your bank.

Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a free replacement or full refund, including shipping costs.